Support Services

The 2012/2013 'Landlord & Letting Awards' proved another fantastic night for Property Portfolio Software. For the third year running we have won the award for the UK's best 'Software' for landlords and property managers!

Providing easy to use software is one thing but providing a quality support service is another challenge in itself and we pride ourselves on our unrivalled support service.

Our support service continues to evolve as a result of our daily interaction with our software users.

We understand how important it is for you to get your queries and issues resolved quickly and efficiently.

Our customers appreciate the support we provide and it was they that put us forward for the 'Customer Service' award at the '2012/2013 Landlord and Letting Awards'.

All our customers receive our Standard Support Service (see below) for free.

However, we also have a Priority Support Service.

The Priority Support Service is our fast-response, priority-based telephone, email and chat support for software users with business-critical issues.

With this service your calls and emails are treated as priority (above standard support calls), and a customer services representative is assigned to you within 24 hours (Monday to Friday) to work with you until your issue is resolved — no matter how many calls it takes.

Here are the support options that are available to our customers:

Support Options
Telephone Support
Assigned Customer Services Representative
Online Help Desk (Call Logging and Full Tracking System)
Guaranteed Email Response Time
3 – 5 Working days
Remote assistance
On-line chat system
Access to on-line audio and video tutorials
Access to quick answers and knowledge base
  £11.97 + VAT/month £143.64 + VAT/year

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What Customers Say
Here is what Alison has to say about our support service:

Thank you for your swift responses to my enquiries and for all the help you have provided both in using the software and tax guidance. It's made managing my properties a doddle!! Keep up the good work!

Alison Broad
Jim's firewall was creating problems setting up the software on a new laptop...

Thanks again for your help in resolving the issue with my new Laptop! Delighted that the service and support you provide matches your excellent product!

Jim Hughes
What Customers Say
Richard's problem was resolved within a few hours....

I recently had a problem with my Landlords Property Manager software so I emailed the technical support dept. After being asked what the problem was, I was told exactly what to do to get my system running again. Within a few hours my problem was completely solved and I was able to complete my end of year reports. The software is brilliant and so is the technical support, I would recommend this company and it's products to anyone.

Richard Blass
Cheryl was delighted with her 'bank holiday' response...

I got this software about 2 weeks ago and can't praise it highly enough. I have ten properties with 13 tenancies and this will change my life. Until now I was using various home grown ad hoc systems.

I submitted a query last bank holiday and was delighted to get a response the same day which resolved my problem. So full marks all round..

Cheryl Poulter
Shereen has this to say about the software and support...

LPM is a dream to use AND the technical support team are amazing. I had a couple of glitches when I upgraded (and changed pc) and the team solved my issues within hours. 10/10!!

Shereen Stevendale
...high standard of customer service...

We were very impressed with the professional standard and high level of customer service we received when swapping over from running Landlords Property Manager Professional from Windows to Mac.

Thanks to the excellent and prompt service we managed to get everything sorted within a few days.

We received very simple accurate instructions from your customer service desk and even though we don't use Outlook we still managed to get everything sorted.

We would highly recommend Landlords Property Manager Professional to any landlord. We have been using it now with no problems for 3 years and excellent customer service.

Laura Griffiths