- Features & Prices
- Free Tools
When clicking on the download link at this website, users of Internet Explorer or AOL browsers may have the option to Run the installation file. Firefox users may have the option to Open the file. You should not run or open the file from the website. You should use the Save option to download the file onto your computer.
There are 2 reasons:
1. You will need a copy of the installation files in case you need to install the software on a other computer or to re-install it on the same computer at a future date. If you install from the website, you will not have a copy of the installation file. If you download the file, you can store it safely. You can even copy it onto a USB or burn it onto a disc for safekeeping.
2. Sometimes corruption can occur in the installation file when running or opening the file from the website. This can cause errors which may prevent the software functioning correctly.
When you have downloaded the installation file, double-click on it to install the software.
Simply log into your Customer Area via the link below to download your version of Landlords Property Manager:
If you cannot recall your password please click on the 'Forgot your password' link to have it sent out to you.
Once downloaded and installed you need to request a separate licence key, as the licence keys are specific to a computer. Please click on the following link to see exactly how the software is licensed:
To install the software onto another computer, transfer the installation file to that computer, or download it onto that computer from our website (please use the download link that was sent out to you at the time of purchase in your order confirmation email).
When you have downloaded the installation file, double-click on the file and complete the installation process as before, including the registration. When registering the second or third computer, be sure to use the same e-mail address which was used to register the first computer. You will then receive the licencing information via e-mail.
You just need to make sure that when you install the software on each computer you just install it using the default settings, i.e. in server mode.
As long as the server in question is a Windows server there should be no problem. You should simply install the software there, configure the server's firewall and the router to allow communication on the MSSQL ports (1433 TCP and 1434 UDP by default) and enable port forwarding on the router if present.
The instructions in the help file give further details on how to set this up.
If you are requested for the Server IP then this normally occurs if one of the components of the program hasn't installed correctly.
It sometimes happens but is very rare.
Follow the instructions in step 1 below to resolve the problem. If you still get the same problem then follow those in step 2. If this still doesn't resolve the problem then refer to step 3.
1. Uninstall the current version of the software
Go to Start ==> Programs ==> Landlords Property Manager NT Professional ==> Uninstall
This will remove the software from your computer.
2. Re-install the software again. During installation, make sure the 'server' option is selected.
The software should start now without you being prompted for the the server IP. However if you still get prompted for the Server IP then follow Step 2.
This problem is most often due to an existing but damaged installation of MSXML 6. Please go to Control Panel -> Add/Remove Programs, locate the MSXML 6 entry, and uninstall it. Then try installing Landlords Property Manager again.
Please note that sometimes damaged software can not be removed properly this way. If you want to make sure that MSXML 6 will be uninstalled properly, then you should use a small utility published by Microsoft that can uninstall damaged software much more reliably than the usual process.
Please download the utility's installer from here:
Run it (if you are on Vista you may need to right click and use "Run as administrator") and it will install the "Windows Install Clean Up" application. You should see it appear in your start menu. When you run this tool you will see a list of all installed programs. Just locate MSXML 6 there and hit "Remove". If there is any further interaction required, just accept the default values along the way.
After MSXML6 has been uninstalled, please try installing LPM again. This time it should proceed properly.
On some Windows XP installations upgrading to Service Pack 3 (SP3) may be mandatory in order to ensure a proper installation, even though Service Pack 2 (SP2) is usually enough.
Windows XP Service Pack 3 (SP3) is a free update for Windows XP. SP3 includes all previously released Windows XP updates, including security updates, hotfixes, and select out-of-band releases. To install SP3, either Windows XP Service Pack 1a (SP1a) or Windows XP Service Pack 2 (SP2) must already be installed.
In order to check what Service Pack you have installed please right click on "My Computer" and select Properties. In the dialog window that pops up you should be able to see a line regarding which version of Service Pack has been installed. If it is a version below SP3, the easiest way to upgrade is by following this link which should perform the update automatically:
Normally the process takes several hours, but having SP3 is highly recommended in general, since it provides a lot of system improvements and strengthens the security of Windows XP.
After the update you will be prompted to restart your computer, after which you should be able to install LPM properly.
Usually LPM installs the .NET version that it requires during setup. If the required .NET version is already installed LPM does not re-install it. This means that .NET is already installed on your computer but it is probably damaged. .NET is the foundation LPM is built upon.
You can repair your .NET installation by going to Control Panel -> Add/Remove Prgrams (or Control Panel -> Programs -> Programs and Features, depending on your Windows version), and locate "Microsoft .NET Framework" or "Microsoft .NET Compact Framework", find the entry with the highest version number, and click the "Change/Repair" button.
This starts the repair process. If there are any on-screen instructions during it, just accept the defaults.
Vista and later versions of Windows come with .NET 3.5 already installed so the need to download it is only present on some XP installations.
2. Connecting to a Remote Database Server within a LAN
You may need to modify the firewall settings on the server in order to allow incoming connections to the database server.
If there is a personal firewall on the server (like Windows Firewall), you must add a couple of program exceptions thus allowing incoming requests to be processed by the database server. The two programs that need to be added as exceptions are:
(The paths may slightly differ, i.e. if C: is not the system drive or if there has already been a MS SQL Server installed into another location.)
If you need to allow remote connections to your database server coming from outside your home/office (LAN) network, then please make sure that the following ports are also open for incoming remote connections:
You must enable these ports in both the server firewall (e.g. Windows Firewall) and in your router firewall (if any). If the server is behind a dedicated computer serving as a firewall, please enable these ports in that firewall too.
Please click on the following link to see exactly how the software is licensed:
Please check and make sure that you have installed the version that you purchased (see your invoice for your purchase details). If need be re-install the correct version of the software and request the licence key again.
If you do have the correct version already installed then simply try requesting the licence key and registering the software again.
If the problem still exists the submit a support ticket.
If you want additional concurrent users to work on the database at the same time you need to upgrade your licence to allow more concurrent users.
You can do this by logging into your customer area below and purchasing additional licences.
Usually re-registering the software will resolve this problem. Even if you have a saved licence key file, it is recommended that you request a new licence key to make sure the most up-to-date system information is used for its generation.
The default file name will consist of the date and time of the backup. You can modify this file name or apply one of your own if you wish.
In such a case you will need to backup and send us your database.
To see how to backup your database go here.
Once backed up you need to send it to us. This can be done in one of two ways:
If the backup database file is less than 10MB (click on file ==> properties to get the size of the file) simply respond to the support ticket and attach the database.
2. Transfer the file
If the database file size is larger than 10MB, then it is unlikely your email client will allow you to email it.
In such cases we usually recommend people to use http://sendspace.com. This service allows temporary secure storage for files up to 300 MB. Once you upload the file there, the site gives back a download link that the you can insert in the support ticket.
1. Within the software choose the following menu path:
File ==> Import Data from Landlords Property Manager 7.6x
2. With the dialogue box that appears click 'Yes'
3. Navigate to where your previous version of the software is installed (e.g. the following was the default installation directory):
C:\Program Files\Landlords Property Manager Professional
C:\Program Files\Landlords Property Manager Regular
Here you will find a file called:
LPMPDB.DBP (For Landlords Property Manager - Professional users)
LPMRDB LPMPDB.DBP (For Landlords Property Manager - Regular users)
Highlight the file and click on OPEN and this will import the data for you.
4. You will then also be asked whether you want to import a Gallery backup
If you have been using the gallery function to store pictures of your properties etc then choose yes, otherwise choose no and your data will be successfully imported.
When you have saved a backup of your database and want to restore that information again, use the Restore function under the File menu to import the database.
Important: do not try to open the database by double-clicking on the database file directly, as you might open when opening a Word document, for example. To view the database, you must first import it into the property manager program using the Restore function described above.
From within the portfolio in question, go to the Portfolio Management menu and select Edit Portfolio. Locate the password sub-section and enter a password in both boxes. Click on the Save button in the toolbar.
Each time you open that portfolio in future, you will be prompted to enter your password.
This is controlled by going to the Portfolio Management menu, selecting Edit Portfolio and entering a password. If you have done this, each time you start the software you will be prompted for a password (see below):
All the tax calculations and reports function within an individual portfolio only. They do not report across multiple portfolios, so it is possible to separate different parts of your business, or different businesses or ventures, by managing those properties and tenants from within different portfolios.
To move the software to a new computer follow the steps below:
First of all you need to backup your data, go here to see how to backup your data:
Then you need to re-install the software on the new computer. If you don’t have a copy of the latest version you can download it by following the instructions here:
Then refer to the following to restore the database:
osql -S ./PPSLPMSQLEXP -U sa3. When prompted for password, please use the default password created when LPM installs the database instance:
sax12345x4. When you see the "1>" prompt execute the following commands:
goIf the execution is successful you should be simply returned to the standard "1>" prompt without any messages. Please do NOT close the command prompt yet.
EXEC sp_attach_db @dbname = N'LPMData',
@filename1 = N'C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\LPMData.mdf',
@filename2 = N'C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\LPMData_log.ldf';
quitYou can then close the entire console window. LPM should now have the latest copy of the data from before the damage.
On this screen select the ‘Display Early Warning at Start-up’ flag.
This will then display all the alerts that fall within your selection criteria e.g. if you have specified 4 weeks notification for a safety certificate then it will show if the current date is within four weeks.
Further information on these solutions is widely available online.
Also, we have now launched our new cloud based landlord software solution called Landlord Vision, which works on any device connected to the internet. You can learn more about this increasingly popular solution here: www.landlordvision.co.uk.
a) Support Manager
This is the preferred option.
Please open the software and click on the
‘Support Manager’ button that is displayed on
the right hand side of the software.
Please then click on ‘Submit a Support
Ticket’ to send the details of your problem.
b) Support email
If for some reason you are unable to open the
software then please send an email to
firstname.lastname@example.org from the
email address that you used to purchase the
Activate the automatic update function by going to the Help menu and selecting Auto Update. Place a tick in the box next to 'Auto check for updates at startup'.
If an update is found, you will be asked if you want to download it. Once downloaded, it will be installed automatically. This simple process ensures you are kept up-to-date with the latest release of the software at all times.
If the automatic update option is not activated then you can manually check for updates. To manually check for updates use the following path:
Help menu» Auto Update » Check for Updates
Reverting (rolling) back to the previous version manually is easy.
Go to the installation folder and enter the subfolder "lptm_v_backups".
Then simply copy all the files in there, and overwrite the files in the main installation folder with these.
LPM - Professional is installed in the following folder:
C:\Program Files\Landlords Property Manager NT Professional
You go to the following subfolder in this directory: lptm_v_backups
Select all the files in this subfolder and copy them back into the folder:
C:\Program Files\Landlords Property Manager NT Professional
It requires a brand new installation as the underlying technology has changes to support multiple users. As an existing version 7 customer you are entitled to a free upgrade to this newer version.
Please use the link below to get your upgrade:
We are constantly adding new functionality to the software, and you can see what is new by going here:
In other words, it's a way of taking a picture of whatever is on your screen at that moment, as though you were using a camera.
Following the camera analogy, you would 'take' a screenshot in the same way that you 'take' a picture with a camera.
If you experience an error and receive an error message that you can't interpret, you can take a screenshot of the error message and send it to Support as an attachment along with a description of the problem in the body of the email. This avoids you having to type out the error message or trying to read it out over the phone.
You could also send us a screenshot if you're having trouble learning to use the software, or figuring out how best to input your data. Send us a picture of the data and a description of what you're trying to do and our Experts can advise you.
The Print Screen key is like the shutter button on your camera.
Users of Windows Vista can also use the Snipping Tool located under Accessories in the Start Menu.
When you press the Print Screen, nothing will appear to happen, because the image will have been saved to your computers clipboard. The clipboard is where things go when you 'copy' them by using the Copy command under the Edit menu of your word processor or email program.
To 'paste' the screenshot out of the clipboard, go to the Start Menu, select Programs, go to the Accessories folder and open the Paint program. Within Paint, go to the Edit menu and select Paste.
Now go to the File menu in Paint and select Save As. Give your screenshot an appropriate name and check that the file type is JPEG. This is important because otherwise the file will be too big to send to us. If you want, you add text to the screenshot as well. While the screenshot is open in Paint, you can use the text tool from the Pain toolbar to add a box of text to the image.
Save the file and attach it to an email to Support along with a description of why you're sending it!
Note: only 3 pieces of information are required to create a record. These fields are coloured orange on the form. All other fields are optional and may be used at your discretion.
When you have filled in the information, click on the blue Save button in the toolbar. The tenant you have just added will appear in the list of tenants at the bottom of the screen.
Note: if the tenant does not appear in this list, you have not yet added them to the database.
When you select a tenant from the list, their details are displayed in the form above. You can now make any necessary changes to the record. When you have made the changes, be sure to click on the blue Save button in the toolbar to save the changes you have made.
In the Property Manager, locate the Rooms sub-section of the Main Information tab. Click on the Add button in this sub-section. This will open a dialogue box in which you can define various attributes of the room. To identify that room as an HMO, tick on the 'Is room habitable?' tick box.
Once a room has been classed as a habitable room you are then able to assign tenants to individual rooms within a property when you create the tenancy agreements.
You can now track the income for the room separately as the software treats this room as an individual Let for reporting purposes.
The tenancy agreement is provided by Tessa Shepperson from www.landlordlaw.co.uk and it is regularly reviewed and updated by her.
Here is what you need to do:
Create Irregular Payment
When you are creating the rental payment from the start date to the end of the month (i.e. for the first period) you click on the 'Create New Tenancy' button in the 'Tenancy Details' tab and choose the 'Payment Term' of 'Irregular Payment'. This will then create you the entry in the rent schedule for the irregular period that you require (i.e. to the end of the month).
Create Regular (monthly) Payment
Then when you want to create the next rental payment to start from the first day of the month to the end of the month (i.e. on an ongoing basis), you do the same as before but this time just choose 'Monthly Payment' for the 'Payment Term'. This will then create you the monthly entries in the rent schedule for the period that you require.
To do this go to:
Tenant Manager ==> Tenancy Details ==> highlight the tenancy and click the 'Delete Tenancy' button
This will delete the entire rent schedule for this tenancy and you can then create the tenancy again and create a new rent schedule.
In 'Tenant Manager' in the list at the bottom of the screen, you have the column heading 'Tenancy Status'.
Click on the down arrow (in the column heading) and this will allow you to filter on what you want to display e.g. Active, Expired tenants etc.
Once you have selected a criteria, it will filter the list and show your selection criteria at the bottom of the screen .
You can then edit this criteria further by clicking on the Edit Filter' button which appears in the bottom right hand corner of the screen.
You can delete the filter at anytime to display the entire list of tenants.
When entering such rents into the rent schedule, they should be tied back to the date when they were due.
For example you have the following:
Date Owed | Amount Owed
14/05/2009 | £500
14/06/2009 | £500
Let's look at two scenarios of how the payments could be made (if they aren't made on time):
SCENARIO A - Payments all made as part payments
You receive three payments for the £500 owed on 14/05/2009
Date Paid Amount Paid
Each of the payments would be assigned to the date when it was owed i.e. 14/05/2009. One would be posted against the actual rent entry and the other two as ad hoc payments.
SCENARIO B - Tenant overpays in one month
You receive two payments for the £500 owed on 14/05/2009
Date Paid Amount Paid
You then receive £600 on 14/06/2009. Now the rent that is due on this date is only £500, so the tenant is paying of the final £100 arrears of the previous month. So the £600 received would be entered as follows:
Date Paid Amount Paid
14/06/2009 £100 and this will be assigned to the due date of 14/05/2009
14/06/2009 £500 and this will be assigned to the due date of 14/06/2009
This will help make sure that the payments all tie back to when they were due and you get to see a full picture of what is outstanding.
See also the FAQ answer on running multiple portfolios.
For example, if you hold property in the USA, you can choose the $ currency and all numerical values and reports will be displayed in this currency.
If you wish to change this later, you can do so from the Edit Portfolio screen under the Portfolio Management menu.
Information recorded under Property Details > Utilities & Insurance is included in documents such as the Tenant Welcome Pack. It is used for reference purposes and therefore, it is not mandatory information that you must enter. It's for your own convenience and that of your tenants.
Rents, Rates & Insurances is used to record those types of costs as they occur, in the same way that you might enter legal expenditures under the Other Costs tab.
a) If you prefer to manually enter the letting agent's fees each month you can use the Property Manager -> Other Costs -> Professional & Legal section. This will involve you manually adding the letting agent's fees each month.
b) Alternatively, you can use the Property Manager -> Other Costs -> Other Costs section to specify the monthly letting agent's fees. On the Add Other Cost form you can use the three dots ("...") button to add a new cost description. Enter the cost amount, select start and end date and tick the 'Monthly Cost' check box. This will cause the same letting agent's fee to appear on the reports every month on the day of the start date.
You would assign a second loan or mortgage to the property.
The recommended practice is to record this in the Professional & Legal section of the Other Costs tab under the Property Manager. You can find this under the following path:
Property Manager >> Other Costs >> Professional & Legal
Information entered in this section is accounted for in the reports.
If it is the first mortgage used to finance the purchase, record this fee in the Purchase Details section which can be found under the Property Manager at the following location:
Property Manager >> Purchase & Selling Details >> Purchase Details
For all future mortgages and/or advances on existing mortgages, record the fees in the Other Costs section, as described in the answer to Administration fees for a further advance
Property manager ==> Services, Wages and Travel ==> Travel
Here you can enter the cost of the petrol used and in the 'Notes' field you can record the number of miles done.
You can claim for the cost of travel to and from the property, provided the trip was wholly for a business purpose.
This is normally done using the ‘apportionment’ method. The apportionment method involves keeping a log of the annual car mileage and all the expenditures that have been incurred on the car (including petrol receipts).
You determine how many miles were for the purpose of your property business and then apportion the expenditure accordingly.
You must be able to prove the trip was purely for a business purpose, though!
Therefore it important that you keep a log of the mileage that you have done for the purpose of your property. For each trip, make sure you keep a log of the following:
- the date the trip was made;
- the purpose of the trip (e.g., visit tenant, carry out maintenance repairs, etc.);
- the miles that were travelled.
You are not only restricted to claiming for usage of petrol. You are also able to claim the business (property usage) proportion of insurance, repairs, servicing, MOT, AA membership etc