Frequently Asked Questions

Payment Options Installing and Licensing the Software Managing Your Data Apple Mac Users Updates and Support Tenant Management Property Management Finance Management
Payment Options

One-Off Payment Option

For a single one-off payment you get to own the software!  You also get free functional and technical upgrades for that version of the software plus 30 days of free technical support when you register the software. 

Rental Option

You can rent the software for one low monthly payment.  The first month is free so you can test the program to be sure it meets your needs.

From then on, you will receive free access to all technical support and upgrades.

There are no long term "tie-ins".  You can cancel your subscription whenever you want.

Would the software be tax-deductable on my annual expenses?

Yes, absolutely! If you have a property business then because you are buying our property management software to better manage your property business, you can offset the cost against the rental income you receive. This, of course, means that you will be lowering your taxes!


Installing and Licensing the Software

How do I get the software?

The software is provided as a secure download from our website or can be sent to you on a DVD. 



Can I install the software on more than one computer?

The software can be installed on up to three different computers at no extra cost.




Managing Your Data

Can I back up my data?

Yes, you can create backups of all your data and store these backups anywhere you like, whether that is on your computer, on a CD or DVD or on a memory stick.

You can also control how and when backups are created and automate the process by setting personal preferences.


Can I move data from one computer to another?

If you have the software installed on more than one computer, you can transfer backup files from one to the other.  All database files are compatible with all versions of the software.


Can I protect my data with a password?

You can add password protection to individual portfolios in your database. 

Each time that portfolio is accessed, the user will be prompted to enter a password before they can view and manipulate the data.

This feature is optional and is one of the many features that can be controlled by the user in the preferences section.

How many portfolios can I create?

There is no limit to the number of portfolios you can create. This means that you can create as many different portfolios as you need, based on your own criteria.



Apple Mac Users

Is the software compatible with a MAC OS?

The software is not designed to be compatible with a Mac operating system.  However, there are two possible alternatives for Mac users.  One is to use a Windows Emulator, which is a software application that enables the Windows operating system to run on a computer installed with a Mac OS.  Another is to create a partition on the hard drive and install a Windows operating system on the other side of the partition.  To use the software, you would boot the computer using the other partition.  Further information on these solutions is widely available online.


Updates and Support

What help and support do I get?

If you buy the software using the One-Off Payment Option you will receive 30 days of free functional and technical support beginning from the day you register.

If you buy the Rental Option, you receive functional and technical support completely free.

If you require any assistance, you have the following options available:
  • On-line demonstrations
    You can access the detailed audio and video demonstrations of the software by clicking here.
  • Application Help
    There is comprehensive help for every feature of the software within the application itself.  Go to the Help menu or click on the help button available within the tool bar of each window and dialogue box of the software. 
  • Email Support
    You can email our support centre with any query about any aspect of the software at support@propertyportfoliosoftware.co.uk
  • Telephone Support
    You can call our support centre and a member of the support team help you with your query. The support centre is open from 9am to 5pm, Monday to Friday.

What happens if my support contract is out of date?

If your Support Contract has expired, you can renew it by logging into your Customer Account.  You can do this using the Customer Login link at the top-right of this page or by clicking here

If you do not have your password, use the Forgot Password link to request a new one.  It will be emailed to your registered email address.

You can find more information about the benefits of renewing your Support Agreement here




Tenant Management

Can the software handle Houses in Multiple Occupation (HMOs)

Yes, you can set up properties to be HMOs with a single click of the mouse! 

You can track the income for each HMO separately as the software treats the HMO as an individual Let for reporting purposes.

How up-to-date is the tenancy agreement that is provided in the software?

The tenancy agreement is provided by Tessa Shepperson from www.landlordlaw.co.uk and it is regularly reviewed and updated by her.

Can I print off the amount of rent that has been paid by a tenant and send the report to him?

Yes – the Tenant Payment History report can be generated and sent on to the tenant. Also, all the reports that are generated from within the software can be downloaded into Microsoft Word or Excel so you can edit them as you require.

Can I see outstanding rents at any given time?

Yes.  You can use the Rents tab within the Early Warning System to view all outstanding rents.



Property Management

Can the software manage both private/residential and commercial property?

Yes, the software can be used to manage commercial property (i.e. shops and other commercial premises) and properties held within a company as well as personally owned residential property. 

To manage a commercial property, set-up the property in the database and record all the income and expenses as you would for a residential property. The easiest way to do this is to create a new portfolio under your company name and maintain your company owned properties within this separate portfolio.

See also the FAQ answer on running multiple portfolios.


Can I manage short term and/or long term holiday lets?

Yes – there is no distinction between short-term lets and long-term lets as you are still capturing all your income and expenditures against the properties.  The only difference between managing residential or commercial property and holiday lets is the shorter time frame, which will result in more tenancy agreements and rent schedules over the course of a year.


Can I manage my overseas properties?

Yes, you can create a separate portfolio for each country where you own property and select the appropriate currency for each portfolio. This ensures that all the reporting values for the property will be displayed in the correct currency.

The software can cater for over 100 currencies.

Can the software calculate in multiple currencies?

Yes – when you create a portfolio you can choose the currency that you want all the figures to be displayed in. 

For example, if you hold property in the USA, you can choose the $ currency and all numerical values and reports will be displayed in this currency.

If you wish to change this later, you can do so from the Edit Portfolio screen under the Portfolio Management menu.



Finance Management

Am I able to record my buy-to-let or other property-related loans in the software?

Yes, you can record and manage any type of loan or mortgage for any of your properties using the Finance Manager module. 

Will I be notified if my loans (which are on competitive rates) are about to expire?

Yes.  The Early Warning System includes an option to notify you in advance of the expiry date.




Can I see how much is outstanding on my entire property portfolio at any given time?

Yes.  You can run the Mortgage Broker Summary Report for a complete financial overview of your entire portfolio.

For a demonstration and guide to running the report, click here