Support Services

Providing easy to use software is one thing, but providing a quality support service is another challenge in itself and we pride ourselves on our unrivalled support service.

Our support service continues to evolve as a result of our daily interaction with our software users. We understand how important it is for you to get your queries and issues quickly and efficiently.

All our customers will receive our Standard Support Service (see below) for free.

However, we now also have a Priority Support Service.

The Priority Support Service is our fast response priority-based telephone, email and chat support for software users with business-critical issues. With this service your calls are treated as our top priority and a customer services representative is assigned to you and will work with you until your issue is resolved — no matter how many calls it takes. Also, your emails will be answered quicker with our guaranteed email response time.

Upfront Payment Customers

Support Options	Standard	Priority
Telephone Support
Assigned Customer Services Representative
Online Help Desk (Call Logging and Full Tracking System)
Guaranteed Email Response Time	3 – 5 Working days	Within 1 Working Day
Remote assistance	3 – 5 Working days	Within 1 Working Day
On-line chat system
Access to on-line audio and video tutorials
Access to quick answers and knowledge base
		£9.97 + VAT/month £114.97 + VAT/year

Rental Payment Customers

As you will see from the table below, our rental customers automatically receive our priority service for free.

Support Options	Priority
Telephone Support
Assigned Customer Services Representative
Online Help Desk (Call Logging and Full Tracking System)
Guaranteed Email Response Time	Within 1 Working Day
Remote assistance	Within 1 Working Day
On-line chat system
Access to on-line audio and video tutorials
Access to quick answers and knowledge base
	FREE

What Customers Say

Here is what Alison has to say about our support service:

Thank you for your swift responses to my enquiries and for all the help you have provided both in using the software and tax guidance. It's made managing my properties a doddle!! Keep up the good work!

Alison Broad

Here is what Elaine has to say about our software and support service:

As a Landlord I love to make money buy I hate doing my accounts - the time I have spent with spread sheets and calculators!

Then I came across The Landlords Software Package offered by ‘Property Portfolio Software’. The software is easy to use and set up; I was up and running in an hour. The support team are most helpful and have kept me up dated.

It's worth every penny. I could not run my business without it!

Elaine Power

What Customers Say

Richard's problem was resolved within a few hours....

I recently had a problem with my Landlords Property Manager software so I emailed the technical support dept. After being asked what the problem was, I was told exactly what to do to get my system running again. Within a few hours my problem was completely solved and I was able to complete my end of year reports. The software is brilliant and so is the technical support, I would recommend this company and it's products to anyone.

Richard Blass

Cheryl was delighted with her 'bank holiday' response...

I got this software about 2 weeks ago and can't praise it highly enough. I have ten properties with 13 tenancies and this will change my life. Until now I was using various home grown ad hoc systems.

I submitted a query last bank holiday and was delighted to get a response the same day which resolved my problem. So full marks all round..

Cheryl Poulter

Shereen has this to say about the software and support...

LPM is a dream to use AND the technical support team are amazing. I had a couple of glitches when I upgraded (and changed pc) and the team solved my issues within hours. 10/10!!

Shereen Stevendale

Jim's firewall was creating problems setting up the software on a new laptop...

Thanks again for your help in resolving the issue with my new Laptop! Delighted that the service and support you provide matches your excellent product!

Jim Hughes